TESTIMONIALS

"Benco proved to be the best choice as they could provide excellent customer service," says Branch Manager
Dan Anderson. In recognition of Benco's superior customer service, Dan, Chris Conrad and the rest of the
local management team expanded Benco's coverage to the five Minneapolis/St. Paul area branches.
Adds Dan, "Since 1993, Grainger and Benco have worked well together, providing speed and convenience
to our customers."

Dan Anderson

"On behalf of Grainger Transportation Operations, I would like to extend our gratitude for
your company's assistance during this time of crisis with the UPS strike. We feel that we have
a competitive advantage thanks to companies like Benco Messenger. We recognize that
emotions may run high on an operations level. We appreciate your teams understanding in
these matters. Contact me if this becomes a concern. We sincerely appreciate the extra effort
that has been provided and would just like to say "keep up the good work."

Bill Meehan
Director Transportation Operations maz

"I wanted to write a short note to thank you and your coworkers for the consistent high level
of service that you provide for this company.

I am sending a few items in appreciation for the work you do. I am looking forward to continuing
an excellent working relationship."

National Marrow Donor Program
JM

"Thank you for being such an excellent courier service. I am pleased with how easy it has been to arrange deliveries and how friendly your representatives are on the phone.

Thanks for all the great service- I appreciate it!"

Kelly Osterberg
Business Service Spec
Red Wing Steam Plant

"Until September 1 of this year, the Star Tribune was using
up to four separate courier companies for ourlocal package
deliveries and pickups. This resulted in difficult tracking,
nightmare billing, four different methods of ordering runs, and many instances of lost or late packages.

As you are aware, the Star Tribune is a deadline-sensitive business. A single late or lost delivery can cost
our company thousands of revenue dollars, plus the goodwill of our advertising customers."

"We are entering the last month ofour first year ofhaving BENCO Messenger Service, Inc provide van service
between our various buildings in the Twin Cities. I thought this would be a good opportunity to tell you how
pleased we have been with your service. Dan has been like clock work. He rarely ifever misses a time schedule.
The only time we have had any difficulty is when Dan is substituted for and even this is very rare. You said when
we signed the contract a year ago that we would be very pleased and that that we would get very high quality
service from you and you have proved to be right. Again, I appreciate a your reliabilty and almost flawless
service a great deal."


"So many times it seems we only notify vendors when they do something wrong. The reason I am writing to
you is to thank you and your staff for the wonderful service and attitude we have received from Benco."